How to submit a complaint
A complaint can be submitted:
- electronically, by writing to kristaps.racko@eurorisk.lv (we recommend writing "Complaint" in the subject line);
- in writing by post: EURORISK SIA, Ganību dambis 7a, Rīga, LV-1045, Latvia.
What to include in a complaint
- Name and surname or company name, and contact details
- Policy or application number, if any
- Description of the situation – what happened and when
- Your claim or the solution you would like
- Documents supporting the complaint, if any
How complaints are handled
Complaints are handled free of charge. We will reply in writing in accordance with the procedure and time limits laid down in legislation. If we need additional information to review the complaint, we will contact you.
If you are not satisfied with the reply
The activities of insurance brokers in Latvia are supervised by Latvijas Banka. The entry for EURORISK SIA is available in Latvijas Banka's register of financial market participants (licence No. 06.09.02/1007). You also have the right to contact Latvijas Banka or a court in accordance with the procedure laid down in legislation; regarding the processing of personal data – the Data State Inspectorate.
This page provides general information about the complaint procedure. The service is provided by EURORISK SIA, reg. No. 40003847886; contact person – Kristaps Račko, partner at SIA EURORISK. This page is a translation of the Latvian version.